Refund & Return Policy
Last Updated: June 2026
Refund & Return Policy
At Zimil Beauty Products, customer satisfaction is our priority. We strive to provide high-quality beauty and cosmetic products. If you are not satisfied with your purchase, please review our return and refund policy below.
Eligibility For Returns
You may request a return or exchange if:
The product received is damaged or defective.
The wrong product was delivered.
The product is incomplete or missing items.
The item was damaged during shipping.
To be eligible for a return, the product must:
Be unused and in its original condition.
Be returned in its original packaging.
Be reported within 3 days of receiving the order.
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns or exchanges for:
Opened cosmetic products
Used beauty products
Products with broken seals
Products damaged due to customer misuse
Sale or clearance items (unless received damaged)
Damaged Or Incorrect Orders
If you receive a damaged, defective, or incorrect product:
Contact us within 48 hours of delivery.
Share your order number.
Send clear photos of the product and packaging.
Our support team will review your request and provide a solution.
Approved cases may qualify for:
Product replacement
Store credit
Refund (where applicable)
Exchange Policy
We offer exchanges only for:
Damaged products
Defective products
Incorrect products delivered
Once approved, the replacement product will be shipped at no additional cost.
Refund Policy
Refunds may be approved in eligible cases after inspection and verification.
If your refund is approved:
Refunds will be processed within 5–10 business days.
The refund method will depend on the original payment method used.
Shipping charges are non-refundable unless the error was caused by us.
Order Cancellation
Orders may be cancelled before shipment.
Once an order has been shipped, cancellation requests cannot be accepted.
To cancel an order, please contact us immediately after placing it.
Return Shipping
If the return is due to:
Our Error
Wrong product sent
Defective item
Damaged item
We will cover the return shipping costs.
Customer Preference
If a return is requested for reasons not related to product defects or shipping errors, return shipping charges may apply.
Processing Time
After receiving and inspecting the returned item:
Inspection Time: 2–3 Business Days
Exchange Processing: 3–7 Business Days
Refund Processing: 5–10 Business Days
Contact Us
For return, exchange, or refund requests, please contact:
Zimil Beauty Products
📧 Email: zimilbeautyproducts@gmail.com
📱 WhatsApp: +92 313 0628333
📍 Karachi, Pakistan
Customer Satisfaction Commitment
We value our customers and are committed to resolving genuine issues fairly and professionally. If you experience any problem with your order, our support team will work with you to find the best possible solution.
Thank you for choosing Zimil Beauty Products.